환불 정책
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.
This Return & Refund Policy applies to orders shipped to customers in the United States.
We accept returns for both defective and non-defective products, provided that the products meet the requirements described in this policy.
To be eligible for a return, your item must be:
- Unused and unopened
- In the same condition as when you received it
- In its original packaging
- Returned within 30 days of delivery
For contact lenses and other hygiene-sensitive products, opened or used products cannot be returned or exchanged for hygiene and safety reasons.
To complete your return, we require a receipt, order number, or other proof of purchase.
Please do not send your purchase directly to the manufacturer.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us within 7 days of delivery.
Please provide your order number and photos showing the defect or damage so that we can review your request.
Customers should check all products immediately after receiving their order.
If only one or some items in your order are defective or damaged, we may provide a partial refund for the affected item(s).
We may not reship individual defective items when the original order qualified for free shipping.
We only offer a replacement when all items in the order are defective or damaged, subject to our inspection and approval.
After 7 days from delivery, defective or damaged products are not eligible for a refund or exchange.
Non-Returnable Items
Certain products cannot be returned or exchanged, including:
- Opened or used contact lenses
- Products intended for hygiene or personal care
- Gift cards
- Downloadable software products
- Certain health and personal care products
- Products that have been damaged or altered after delivery
Partial Refunds
In certain situations, only a partial refund may be granted, including:
- The item shows obvious signs of use
- The item is not in its original condition
- The item is damaged or missing parts for reasons not caused by us
- Only part of an order is defective or damaged
- The item is returned more than 30 days after delivery
Refunds
Once your returned item is received and inspected, we will send you an email confirming that we have received your return.
We will also notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
Approved refunds will be processed within 7 days after we receive and inspect the returned product.
Depending on your bank, credit card company, or payment provider, it may take additional time for the refund to appear in your account.
There is no restocking fee for approved returns.
Late or Missing Refunds
If you have not received your refund after the applicable processing period:
- Check your bank account or credit card account again.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Contact your bank or payment provider.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Sale and discounted items are generally non-refundable.
However, defective or damaged sale items may be eligible for a refund or exchange in accordance with our Defective or Damaged Products policy.
Exchanges
We accept exchanges for eligible products.
If you need to exchange an eligible product for the same item, please contact us at:
Please provide your order number and the reason for the exchange.
For defective or damaged products, please contact us within 7 days of delivery.
If an exchange is approved, please send the product to:
〒08507
A-612, 168, Gasan digital 1-ro, Geumcheon-gu, Seoul, Republic of Korea
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your approved return.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
Return Shipping
For eligible returns, we will provide a prepaid return shipping label at no cost to the customer.
The return label can be downloaded and printed by the customer.
Customers will not be charged for the return shipping label for eligible returns.
To return your product, please use the prepaid return shipping label provided by us and send the product to:
〒08507
A-612, 168, Gasan digital 1-ro, Geumcheon-gu, Seoul, Republic of Korea
There is no restocking fee for eligible returns.
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective or damaged product.
The time required for an exchanged product to reach you may vary depending on your location.
For returns, please use the prepaid return shipping label provided by us. We are not responsible for products lost during return shipping when a shipping method other than the provided return label is used.